Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@trolleykeytoken.com.au. Please note that returns will need to be sent to the following address: [Parcel Locker 10324 13211, Shop 14,Manor Lakes Central Shopping , 3024, Vic] 

You can always contact us for any return question at support@trolleykeytoken.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@trolleykeytoken.com.au.

At TrolleyKeyToken, we aim to keep things simple, fair, and hassle-free.

We offer a 30-day refund policy only for items that are damaged on arrival or not delivered. This means you have 30 days from the date of delivery (or expected delivery date) to request a refund under these conditions.

Damaged Items

Please inspect your order as soon as it arrives.

If your item is damaged or defective, contact us within 30 days of delivery at:
📧 support@trolleykeytoken.com.au

To process your request, please include:

  • Clear photos of the damaged item

  • Photos of the packaging (if applicable)

  • Your order number or proof of purchase

Once we receive your email, our team will review the issue. After verification, we will confirm your refund or replacement.

Items Not Delivered

If your order has not arrived within the expected delivery timeframe, please contact us within 30 days of the expected delivery date.

We will investigate the issue, and if your order is confirmed as not delivered, you will be eligible for a refund.

Refund Process

  • Approved refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account

  • Processing times may vary depending on your bank or payment provider

Important Notes

  • Refunds are only available for damaged or non-delivered orders

  • We do not offer refunds for change of mind

  • Requests without proper proof (e.g., images for damaged items) may not be approved

  • Items sent back without contacting us first will not be accepted

If you have any questions, feel free to reach out at support@trolleykeytoken.com.au — we’re always happy to help.