Refund policy

At TrolleyKeyToken, we aim to keep things simple, fair, and hassle-free.

We offer a 30-day refund policy only for items that are damaged on arrival or not delivered. This means you have 30 days from the date of delivery (or expected delivery date) to request a refund under these conditions.

Damaged Items

Please inspect your order as soon as it arrives.

If your item is damaged or defective, contact us within 30 days of delivery at:
📧 support@trolleykeytoken.com.au

To process your request, please include:

  • Clear photos of the damaged item

  • Photos of the packaging (if applicable)

  • Your order number or proof of purchase

Once we receive your email, our team will review the issue. After verification, we will confirm your refund or replacement.

Items Not Delivered

If your order has not arrived within the expected delivery timeframe, please contact us within 30 days of the expected delivery date.

We will investigate the issue, and if your order is confirmed as not delivered, you will be eligible for a refund.

Refund Process

  • Approved refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear in your account

  • Processing times may vary depending on your bank or payment provider

Important Notes

  • Refunds are only available for damaged or non-delivered orders

  • We do not offer refunds for change of mind

  • Requests without proper proof (e.g., images for damaged items) may not be approved

  • Items sent back without contacting us first will not be accepted

If you have any questions, feel free to reach out at support@trolleykeytoken.com.au — we’re always happy to help.